Our Arlen Spa is a place to relax and unwind after an active day in the mountains and is available to our hotel guests aged 15 and over.

Winter

Open daily from 4:00 PM to 7:30 PM.

In winter, the following facilities are available:

• Finnish sauna
• Infrared cabin
• Salt steam bath
• Cold plunge

Summer & Autumn

The Finnish sauna, infrared cabin and cold plunge are available on request from 4:30 PM to 7:00 PM.

Please let reception know if you would like to use the spa.

We kindly ask all guests to respect the peaceful and relaxing atmosphere of our spa area and to follow the displayed hygiene and safety instructions.

There is one small thing we would really appreciate your help with when packing.

We of course provide hotel slippers for our guests when needed. However, if possible, we kindly ask you to bring your own flip-flops, spa slippers or suitable non-slip spa footwear for your stay and for use in the Arlen Spa.

Disposable hotel slippers are practical, but unfortunately they also create a considerable amount of unnecessary waste, as they are often worn only once and then thrown away.

By simply bringing a pair you already have at home, you can help us reduce this waste without giving up any comfort.

And of course, if you forget your spa footwear or do not have anything suitable with you, just ask us. We are happy to provide you with slippers.

Thank you for helping us make a small but meaningful difference together.

A Little Consideration Goes a Long Way

At Arlen Lodge, guests from all over the world come together to enjoy St. Anton and the mountains.

We want everyone to feel comfortable, safe and welcome. We therefore kindly ask our guests to treat one another, our team, our neighbours and our hotel with respect and consideration.

Quiet Hours

Quiet hours apply throughout the hotel every day from:

10:00 PM to 7:00 AM

During these hours, we kindly ask you to keep noise in guest rooms, corridors and common areas to a minimum.

Parties and larger private gatherings in rooms or suites are not permitted without prior approval from Arlen Lodge.

Non-Smoking Hotel

Arlen Lodge is a non-smoking hotel.

Smoking and vaping are not permitted in guest rooms, suites or any indoor areas of the hotel.

Please use the designated outdoor areas.

Rooms & Visitors

Rooms and suites may only be occupied by guests who are registered with the hotel and included in the reservation.

Visitors must be announced to reception in advance.

Additional overnight guests require prior approval from Arlen Lodge and may result in an adjustment to the room rate and local tourist tax.

Taking Care of Our Hotel

Please treat your room, its furnishings and our common areas with care.

If anything is damaged or not working properly, please let us know as soon as possible. Many things can be resolved quickly and easily when we know about them early.

Respect & Safety

Aggressive, threatening, abusive, violent or seriously disruptive behaviour towards other guests, our team or third parties will not be tolerated.

If a person’s behaviour or condition creates a serious risk or significant disturbance to other guests, our employees or the safe operation of the hotel, Arlen Lodge reserves the right to refuse check-in or terminate a stay in accordance with our General Terms & Conditions and applicable law.

Skis and ski boots must be stored in our designated ski room and may not be taken into guest rooms.

Bicycles and e-bikes must be stored in the designated bike area.

For fire-safety reasons, e-bike batteries may only be charged in areas specifically designated or approved by Arlen Lodge. E-bike batteries may not be charged in guest rooms.

Special Booking Conditions

Special booking conditions may apply to certain offers and individually agreed reservations.

Special booking conditions apply to Epic Pass holders. Please see our Winter Prices page for information on booking, availability and the applicable conditions.

General Booking Conditions

The following conditions apply to direct bookings with Arlen Lodge, unless different conditions have been expressly agreed in your individual written offer or booking confirmation.

If you book through Booking.com, Expedia, a travel agency, tour operator or another third-party provider, the cancellation and payment conditions stated in your respective booking confirmation will apply.

We strongly recommend that our guests take out suitable travel insurance.

Free cancellation until 3:00 PM (local time), 2 days before arrival.

For cancellations after 3:00 PM (local time) 2 days before arrival, as well as in the event of a no-show, late arrival or early departure, 100% of the total booking value will be charged.

In the event of a late arrival or early departure, the originally booked nights will be charged.

We recommend taking out suitable travel insurance.

Winter Cancellation Policy

Up to 42 days before arrival: free cancellation. Please note that a 5% processing fee is retained when a payment already received must be refunded.

41 to 14 days before arrival: 50% of the total booking value will be charged.

13 to 8 days before arrival: 90% of the total booking value will be charged.

From 7 days before arrival, as well as in the event of a no-show, late arrival or early departure: 100% of the total booking value will be charged.

Winter Payment Terms – EU Member States

30% of the total booking value is due within 7 days of booking.

A further 20% is due no later than 42 days before arrival.

The remaining balance is payable upon arrival.

Winter Payment Terms – Non-EU Member States

30% of the total booking value is due within 7 days of booking.

The remaining 70% is due no later than 42 days before arrival.

Tourist Tax

The local tourist tax is €5 per person per night for guests aged 16 and over and is charged separately from the room rate.

Special cancellation and payment conditions apply to group bookings of 10 or more guests.

Winter Groups

• Up to 60 days before arrival, the group booking may be cancelled free of charge. A 5% processing fee is retained when payments already received must be refunded.
• Changes or reductions in the number of guests are possible up to 42 days before arrival. Adjustments to the agreed price or room allocation may apply.
• From 41 days before arrival, as well as in the event of a no-show, late arrival or early departure, 100% of the applicable booking value will be charged.
• A deposit of 50% is due within 7 days of booking confirmation. The remaining 50% is due no later than 42 days before arrival.

For bookings made less than 42 days before arrival, the full amount is due upon confirmation.

Summer Groups

Up to 31 days before arrival, the entire group booking may be cancelled free of charge.

Changes or reductions in the number of guests are possible up to 31 days before arrival. Adjustments to the agreed price or room allocation may apply.

30 to 14 days before arrival: 70% of the cancelled booking value will be charged.

13 to 7 days before arrival: 90% of the cancelled booking value will be charged.

From 6 days before arrival, as well as in the event of a no-show, late arrival or early departure: 100% of the cancelled booking value will be charged.

A deposit of 30% of the total booking value is required after confirmation. The remaining 70% is due no later than 60 days before arrival.

For bookings made less than 60 days before arrival, the full amount is due upon confirmation.

We strongly recommend appropriate travel insurance for both individual and group bookings.

Tourist Tax

The local tourist tax is €5 per person per night for guests aged 16 and over and is charged separately from the room rate.

Please review this page together with the conditions shown in your personal booking confirmation before travelling.

Seasonal opening hours and individual services may vary, and special offers or individual reservations may carry specific booking conditions.

Most importantly, please make sure we have your direct contact information and complete your online pre-check-in before arrival, particularly if you are arriving later in the evening.

If anything about your arrival is unclear, please contact us directly.

We would much rather answer a question beforehand than have you arrive without the information you need.

Arlen Lodge Hotel Garni
Nassereinerstraße 49
6580 St. Anton am Arlberg
Austria

hotel@arlenlodge.at
+43 5446 42566

We are also reachable by WhatsApp.

We look forward to welcoming you to Arlen Lodge and to St. Anton am Arlberg.